Healthcare & Pharmacy · Finance Data Mart
Same-Day Answers Protected a $10M-Plus Contract Renewal
A Pharmacy Benefit Manager (PBM) with $10M-plus enterprise contracts had a data warehouse, but Finance still waited 3 to 6 business days for every client answer. We built a self-service data mart with pre-built queries. Answers now come same-day, protecting a contract where slow reporting had put renewal at risk.
$10M+Enterprise contract revenue protected, not cash saved~$85K/yrIT and analyst time freed from ad-hoc extracts
Same dayReporting lag, down from 3 to 6 daysThe Challenge
Even with an enterprise data warehouse in place, Finance could not get answers quickly. Every request meant waiting on IT to hand-build a custom extract, then more processing before an answer reached the client. The full cycle ran 3 to 6 business days, while IT developers spent hours a week servicing Finance instead of building product. For a PBM serving enterprise health-plan clients, slow reporting directly affects client satisfaction and renewal risk. Every extra day between a client's question and an answer was a day of exposure on a high-value contract. On one $10M-plus account, slow reporting had already put the renewal at risk.
What We Did
We started in the data. We analyzed, extracted and cleansed what the warehouse held, then built the data points Finance needed that were not previously available in it. That work became the foundation of a Finance-focused mart rather than another one-off extract. We then delivered standardized, self-service queries that business users can run on their own, and refined them through user feedback until they answered the questions Finance actually gets asked. IT stopped being the middle step between a client's question and its answer.
The Solution
A Finance-focused data mart now sits on the warehouse, with standardized, pre-built queries business users run themselves. A client question that took 3 to 6 business days is answered the same day, without an IT-built extract.
The Outcome
Reporting lag fell from 3 to 6 business days to same-day, and an estimated $85,000 a year in IT and business analyst time was freed from ad-hoc extracts. A $10M-plus enterprise contract was protected: revenue retained, not cash saved. IT developers are back on product work instead of hand-building extracts. Finance answers client questions the same day they arrive, and that speed is what protected the renewal on a high-value contract.
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Finance waiting days on IT for every data extract?
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