Telecommunications · Contract Lifecycle Management
On-Time Renewals Up 35% and Admin Costs Down 20%
A telecom provider tracked annual renewals and frequent amendments by hand, so deadlines slipped. We built automated renewal reminders, document generation through Conga Composer and Conga Contract Lifecycle Management (CLM), and standardized approvals. On-time renewals are up 35% and administrative costs are down a fifth.
35%Increase in on-time renewals
100%Amendments on standardized, compliant workflows25%Reduction in amendment approval timesThe Challenge
Long-term subscription contracts required annual renewals and frequent amendments. Renewal dates and amendment terms were tracked manually, which meant missed deadlines, lost revenue opportunities, and inconsistent amendment handling. Every contract carried its own dates and its own terms, and the only thing holding them together was somebody's memory. Renewal revenue is the core of a subscription business, and every missed renewal date or inconsistent amendment puts that revenue, and the customer relationship, at risk. Inconsistent amendment handling also raised legal and customer-satisfaction risk. Manual tracking was no longer sustainable at this contract volume.
What We Did
We built automated renewal reminders that track each contract's lifecycle and fire ahead of the renewal date, so no date depends on anyone remembering it. We then automated document generation, pulling Salesforce data into accurate renewal and amendment documents through Conga Composer and Conga CLM. We centralized contract visibility so legal and sales teams track status, expiration, and amendment history in one place, and we standardized the approval workflow so every amendment moves through the same compliant path instead of a different one each time.
The Solution
Conga Composer and Conga CLM generate renewal and amendment documents automatically, with reminders ahead of every renewal date and standardized approval workflows throughout. Legal and sales teams see status, expiration, and amendment history for every contract in one place.
The Outcome
On-time renewals increased 35%. Amendment approval times fell 25%, and 100% of amendments now follow standardized, compliant workflows. Administrative costs are 20% lower because automation absorbed the work, not because the work was cut. Renewal dates that used to be tracked by memory now trigger their own reminders, automatically. Amendments no longer vary by whoever handled them, and legal and sales stopped hunting through versions to find out where a contract stands.
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Are contract renewals and amendments still tracked manually?
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