Facility Management · Field Service
25% More Leads Now Convert Across All Three Business Lines
A Middle East facility maintenance provider ran industrial, commercial, and residential contracts with paper site surveys and no structured path for web leads. We connected its Enterprise Resource Planning (ERP) system, sales process, and field agents on one platform. Lead conversion rose 25%.
25%Increase in lead conversion rate
40%Improvement in lead capture efficiency
30%Less time on manual site surveysThe Challenge
The company runs industrial, commercial, and residential maintenance work through a large field team, but had no end-to-end view of its sales process. Service level agreements were hard to generate and share, site information was collected on paper, and web leads had no structured way into the sales pipeline. ERP and sales data lived in separate systems. A maintenance business lives or dies on how fast it can quote, staff, and deliver against a service level agreement. Without one connected system, every business line was solving the same problems separately, and leads were falling through the cracks while the field team waited on paperwork to catch up.
What We Did
We integrated the ERP system with Salesforce so contract management runs between the two and both sides read from one source of truth. Field agents no longer chase a second system to find out what a customer has actually signed up for. We built mobile site survey capture so service agents record site information from the field through an app instead of a clipboard. We then automated lead routing, assigning web-to-lead form submissions across the industrial, commercial, and residential teams without anyone sorting them by hand.
The Solution
Field agents capture site data on mobile, leads are assigned automatically by business line, and the ERP system and Salesforce share one contract record. All three business lines now run their sales process in one place.
The Outcome
Lead conversion rose 25%, drawn from the same lead volume the company was already generating. Lead capture efficiency improved 40%, time spent on manual site surveys fell 30%, and user satisfaction rose 15%. Site surveys that used to mean a clipboard and a callback now update the record from the field, instantly. Sales and field work stopped running as two separate jobs, and each business line stopped rebuilding the same process on its own.
Related cases
Seventy Entities Now Run as One, at 30% Lower Cost
One of the world's largest customer experience and business process outsourcing providers, operating in 45+ countries with roughly 170,000 employees, migrated 70 legal entities onto one cloud ERP platform. We standardized finance, procurement and human resources across 23 countries for 1,000 users. Total cost of ownership fell 30%, with no loss of local control.
95% of Licenses Now Renew on Time, in Every Country
A global consulting firm tracked software license requests, removals, and renewals across disconnected channels, with no single view of inventory. We built one Salesforce system covering every country and every renewal date. It now handles 1,200 requests a month, and 95% of licenses renew before their end date.
250M+ Tonnes Across Three Continents Now Run on One Platform
One of the world's largest mining operators ran finance, production, logistics and HR as disconnected functions across three continents. We deployed SAP ECC 6.0 with subsidiary rollouts and integrated it with third-party applications. One Enterprise Resource Planning (ERP) platform now supports 250M+ tonnes of annual capacity at 97% availability.
Are field data and sales still living in separate systems?
Noblq works through your sales and service process with you and builds it in Salesforce, from Configure Price Quote and field service to the integrations behind them. What we build is shaped to how you sell, and it belongs to you.