Construction · Scaffolding Services
Every Branch Now Sees Every Lead and Follows Up 40% Faster
A UAE scaffolding and access solutions provider ran lead tracking branch by branch, with no shared view. We built automated routing, branch dashboards, and automated quotation delivery inside one Salesforce instance. Leads now reach the right branch and department on their own, and follow-up time is down 40%.
100%Lead visibility across all branches
99%Accuracy assigning leads to the correct branch
40%Reduction in lead follow-up timeThe Challenge
Leads arrived across three separate branches and departments with no consistent way to track or assign them. Each branch ran its own process. Quotations were sent by hand, one at a time. There was no shared view of lead activity anywhere in the business, so nobody could see what any other branch was working on. In a project-driven business like scaffolding, a delayed lead response can mean losing the job to a competitor. A lead sat waiting for the right branch to notice it. Every branch needed the same speed and the same visibility, not three different processes running side by side with different results.
What We Did
We built branch-specific queues and dashboards inside one shared Salesforce instance, so every branch gets a live view of its own leads. We then set up automated lead assignment that routes each lead to the correct branch and department, with no manual sorting in between. We automated quotation delivery on top of that routing. Salesforce email templates send the quotation to the customer within seconds of assignment, so the handoff from lead capture to quote no longer depends on someone remembering to write and send the email.
The Solution
Leads are assigned to the right branch and department automatically. Quotations go out through Salesforce email templates within seconds. Dashboards give all three branches full visibility of lead activity, each branch seeing its own queue inside one shared system.
The Outcome
Lead visibility now reaches 100% across all three branches. Leads are assigned to the correct branch and department with 99% accuracy, customer quotations reach a 98% email delivery rate, and lead follow-up time is down 40%. A lead that used to wait for the right branch to notice it now gets routed and quoted within seconds. The three branches no longer run three different processes. They work the same way and see the same lead activity in one place.
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Do your branches or regions each run their own lead process?
Noblq works through your sales and service process with you and builds it in Salesforce, from Configure Price Quote and field service to the integrations behind them. What we build is shaped to how you sell, and it belongs to you.