Syringe Pump
Automated service workflows with Salesforce-powered ticketing solution
Transforming service experience with automation and visibility
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What we did
Executive Summary
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01
Manual service request handling slowed response times, created inefficiencies, and reduced visibility for India’s largest syringe pump manufacturer.
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02
We deployed Salesforce automation with SLA-based assignments, dashboards, and secure ticket management across service operations.
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03
We improved response times, reduced scheduling, increased resolution, and enhanced customer satisfaction.
40%
faster service responses
60%
manual workload reduced
95%
SLA adherence achieved
India’s largest syringe infusion pump manufacturer with expanding product portfolio and national healthcare market presence.
Syringe Pump
The company manufactures advanced medical devices and infusion pumps at scale. Rapid growth required streamlined service management with automation, reliable data, and integrated workflows to maintain customer satisfaction and operational efficiency.
Markets
India
Industry
Medical device manufacturing
Employees
Revenue
Manual processes slowed customer service performance
Challenges
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01
Different user levels made access control complex and inefficient.
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02
Manual scheduling delayed technician assignment and SLA adherence.
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03
Reporting was manual, limiting data accuracy and insights.
We built an automated Salesforce-based service solution with ticketing, dashboards, and secure user management.
We built an automated Salesforce-based service solution with ticketing, dashboards, and secure user management.
Our Solution
Salesforce automation enabled service efficiency and visibility
Service Automation
Service Automation
We automated SLA-based scheduling and technician assignment, reducing delays and manual workload significantly.
Secure Ticketing
We enabled transparent, secure user access and efficient ticket lifecycle management.
Dashboards & Reporting
We implemented real-time dashboards to prioritize urgent tickets and improve SLA performance.
Client Outcomes
Results and Impact
40%
faster service response achieved successfully
60%
manual workload eliminated in service operations
95%
SLA adherence across all tickets
360°
ticket visibility achieved via Salesforce dashboards
Our edge
Why NoblQ?
We streamline service with ServiceNow automation.
We improve SLA adherence and visibility.
We enable scale with dashboards and reporting.
Case studies
Proof That Delivers When Done Right
