Indorama Ventures
Achieves 40% System Stability Gain with NoblQ’s SAP S/4HANA Expertise
Executive Summary
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01
A $10B+ global polyester manufacturer faced recurring SAP S/4HANA outages that disrupted supply chains and financial reporting.
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02
NoblQ implemented a three-phase stabilization program that diagnosed root causes and re-engineered infrastructure for resilience.
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03
The initiative cut incident resolution times by more than half and improved uptime by 40 percent.
45%
improvement in system stability
55%
faster incident resolution
$1.2M
annual support cost savings
Indorama Ventures is one of the world’s largest producers of polyester and PET resins
About Indorama Ventures
Supply chain management to customer commitments. As global demand surged, system stability became a mission-critical challenge.
Markets
North America, Europe, Asia
Industry
45%
Employees
20k+
Revenue
$10B+
We needed a partner who could quickly diagnose and resolve our SAP S/4HANA issues. NoblQ helped us transform instability into reliability.
CIO - Indorama Ventures
Unplanned Downtime Put Operations and Growth at Risk
Challenges
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01
Frequent system crashes caused hours of downtime each week.
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02
Incident resolution cycles averaged 72 hours.
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03
Emergency support costs escalated with each disruption.
As Indorama Ventures expanded globally, SAP S/4HANA system complexity intensified. Repeated instability disrupted core operations, including production scheduling and financial reporting. Reactive firefighting became the norm, with rising costs and falling confidence in the platform.
NoblQ delivered a structured program designed to stabilize, optimize, and future-proof Indorama Ventures’ ERP systems.
Our Solution
A Three-Phase Stabilization Program Built for Reliability
Phase 01 - Diagnostic Audit
Conducted a comprehensive health check and root cause analysis. Identified vulnerabilities in configuration, integrations, and infrastructure.
Diagnostic Audit
Conducted a comprehensive health check and root cause analysis. Identified vulnerabilities in configuration, integrations, and infrastructure.
Phase 02 - Audit
Conducted a comprehensive health check and root cause analysis. Identified vulnerabilities in configuration, integrations, and infrastructure.
Client outcomes
Results & Impact
“Our ERP went from our greatest challenge to a platform we now trust. NoblQ gave us back the stability we needed to scale.”
Head of IT Operations - Indorama Ventures
45%
improvement in SAP S/4HANA stability.
99.9%
Faster resolution of incidents.
$1.2M
Annual Savings In Support Costs.
55%
improvement in SAP S/4HANA stability.
IT team refocused on innovation and digital supply chain initiatives.
Our edge
Why NoblQ?
Two decades of SAP transformation experience.
Proprietary accelerators for ERP diagnostics.
Two decades of SAP transformation experience.
Case studies
Proof That Delivers When Done Right